Refund policy
Refund & Return Policy
Effective Date: July 24, 2026
At M-Sakura.store, operated by FSM-C, Inc., we are committed to providing authentic Korean and Japanese skincare products and excellent customer service. Because we sell skincare and personal care products, certain return restrictions apply for hygiene and safety reasons.
Return Window
You may request a return within 7 calendar days of receiving your order.
To be eligible for a return, the product must be:
- Unused
- Unopened
- Factory sealed
- In its original packaging
- In the same condition in which it was received
- Accompanied by proof of purchase or your order number
Products that do not meet these conditions are not eligible for return.
Non-Returnable Items
For hygiene and customer safety reasons, we cannot accept returns for:
- Opened skincare products
- Used skincare products
- Personal care products that have been unsealed
- Products that have been tested or applied
- Items not returned in their original packaging
- Items returned without prior authorization
How to Request a Return
To request a return, please contact our Customer Support team within 7 days of receiving your order.
Email: info@m-sakura.store
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos of the item if it is damaged or incorrect
Our team will review your request and respond as quickly as possible.
Return Authorization
All returns require prior authorization.
Once your return request has been approved, we will provide the appropriate return address and detailed return instructions. This process helps ensure your return is sent to the correct processing location and handled efficiently.
Items returned without prior approval may be refused.
Return Shipping Costs
Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages that are lost during transit.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the product
- Photos of the shipping package
- A brief description of the issue
We will investigate the issue promptly and provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy.
Exchanges
If you wish to exchange an eligible item, please contact Customer Support first.
The quickest way to receive another product is to return the approved item and place a new order after your return has been accepted.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. If your order cannot be cancelled, you may request a return after delivery if it meets the eligibility requirements described in this policy.
Refunds
After we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method within 10 business days.
Depending on your financial institution, additional processing time may be required before the refund appears on your account.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@m-sakura.store.
Consumer Rights
This Refund & Return Policy does not limit or replace any rights that you may have under applicable consumer protection laws.
Contact Information
M-Sakura.store
Operated by FSM-C, Inc.
651 N Broad St, Suite 206
Middletown, DE 19709
United States
Customer Support Email: info@m-sakura.store
Website: https://www.m-sakura.store